01 / Answer
Coverage outside business hours without hiring for it.
- Live Receptionist
- After-Hours Answering
The adjacent things clients keep asking us to source.
Not core IT, but they come up in nearly every engagement, and the same sourcing discipline applies. If we can price it across a real market on your behalf, we will.
7Adjacent services on the map
SameSourcing discipline as the core domains
1Point of contact across all of it
AskIf it isn't listed, it's often still sourceable
The practice
How the practice is structured
The moves that make up this practice, in the order we run them.
02 / Reach
The marketing plumbing that usually sits unowned.
- Email Drip Campaigns
- Website Design
- Content Creation
03 / Secure
The physical layer, tied back into the IoT and security stack.
- Video Surveillance
- Access Cards
The catalogue
7 services in Business Services
Everything on the solution map under this domain. If a requirement isn't listed, it's usually still sourceable, so ask.
Answering Services 2
- Live Receptionist
- After-Hours Answering
Marketing Services 3
- Email Drip Campaigns
- Website Design
- Content Creation
Physical Security 2
- Video Surveillance
- Access Cards
What changes
What you actually get out of it
Not a platform choice. A set of decisions with the reasoning attached, and someone accountable for them at renewal.
- One vendor conversation instead of four you have to run yourself.
- Terms read before signature, same as the core stack.
- Billing consolidated into the same audit as everything else.
- An honest 'we're not the right source for that' when that's the answer.
Scoping conversation1–2 weeks
01Requirement and volume definitionDiscovery
02Provider shortlist and pricingSource
03Contract review and awardSource
04Onboarding and handoverManage
Fee agreed up frontRequest scoping
Adjacent practices
Where Business Services usually connects
A finding in one practice commonly implicates another. These are the three most often opened alongside this work.
40 services
CXCustomer Experience
Contact centre, unified communications and the automation layer around them, so every channel a customer uses lands in one queue.
Explore21 services
IOTIoT
Sensors, cameras and meters that turn physical operations into data you can actually act on.
Explore15 services
ADVAdvisory & Lifecycle
The work around the technology: strategy, sourcing, the people to run it, and responsible disposal at end of life.
ExploreNext step
This practice begins with an assessment.
Scope, duration and deliverables are agreed in writing before it starts. Ask for the scope document and we will send it.